It can be very annoying to deal with a washing machine that won’t open, particularly if your laundry is trapped inside. You’re not alone if you have a Candy washing machine and find yourself in this predicament. It’s not uncommon to encounter this problem, and the good news is that there are multiple ways to resolve it and restore your machine’s functionality.
Knowing why your washing machine door is locked can help you avoid wasting time or energy, regardless of how serious the issue is. A simple problem with the door handle or a delayed lock release could be the cause. In other situations, there might be an issue with one of the internal parts of the machine.
This post will explain the most typical causes of your Candy washing machine not opening and offer helpful advice on how to resolve the issue. You can quickly get your laundry out and your washing machine back in working order with a little help.
| Possible Cause | Solution |
| Child Lock is Activated | Disable the child lock by pressing and holding the corresponding button or combination of buttons. |
| Water Left in Drum | Run a drain or spin cycle to remove any remaining water from the drum. |
| Door Handle is Broken | You may need to replace the door handle or call a technician for repair. |
| Door Lock Mechanism Fault | Unplug the machine for a few minutes, then plug it back in and try opening the door again. |
| Machine Still in Cycle | Wait for the cycle to complete and the machine to unlock automatically. |
- How to delicately "open" the hatch?
- What caused the malfunction?
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How to delicately "open" the hatch?
With the drum fully loaded, the machine cannot be diagnosed or repaired. You must remove the clothes and empty the water tank before addressing the root of the malfunction. After washing, it’s important to make sure the hatch stays locked for at least ten minutes. Only then is it advised to forcefully open the Candy.
The most common reason the machine stays locked is a full drum. The system does not give a command to remove the electronic lock because it is unsafe and the water did not drain into the sewer for an unknown reason. That’s when you have to empty the tank. Turning on the "Rinse," "Spin," or "Drain" program is the simplest method.
You should try to open the door once more after the program ends. It’s important to make sure the drain is working properly if the lock is left in place and the drum doesn’t empty. First, check the drain hose for any obstructions or pinching. If needed, remove the sleeve and clean it. Next, switch on one of the aforementioned modes once more and observe the washing machine’s response.
Occasionally, trying to automatically empty the water in the system does not work, and cleaning the drain does not help either. In this scenario, you will need to remove the garbage filter and manually empty the tank. The order is as follows:
- de-energize the machine;
- cover the surrounding area with oilcloth or rags;
- find a basin to collect water;
- pry up the door of the technical hatch and open access to the filter;
- unscrew the nozzle;
- drain the water from the machine.
Access to the empty machine is possible. Using a thin piece of string, a knife, or a flat screwdriver, open the machine in an emergency. Insert the rope into the opening located near the locking mechanism, between the hatch and the body, and gently press the rope’s tip inward. The latch will engage when you hear a click, so make sure you pull the inserted cord in both directions. Next, using the standard method, press the handle to open the laundry loading hatch.
We behave differently if using the rope option did not help. Turn off the communications on the apparatus, take off the top cover, and tilt the machine body back. Once the drum has "moved away" from the front wall, you can reach inside the UBL with your hand to feel and manipulate the tongue-holder. By doing this, the hatch will open.
Do not panic if your Candy washing machine won’t open; there are a number of typical causes for this problem, and the majority of them can be fixed without the assistance of a professional. You can get your machine back up and running by following our easy troubleshooting steps, which range from making sure the cycle has finished to making sure the door lock mechanism isn’t stuck.
What caused the malfunction?
Door opening issues are not always related to the system’s defensive response to a full drum. There could be additional reasons why the hatch stays closed. Candy lock issues are typically caused by a broken handle, a malfunctioning UBL, or a control board failure.
- Broken door handle. Careless opening of the hatch, constant slamming or children"s pranks can damage the locking mechanism.
- Faulty UBL. The electronic lock fails after long-term use, since the mechanical elements wear out and break over time.
- Broken pressure switch. Probably, the level sensor has started to work incorrectly and sends incorrect information to the board. For example, that the tank is full, even if in reality it is empty.
- Board failure. The most serious breakdown, in which the system "freezes" and stops analyzing incoming information and commands.
Independently testing the control board for operability is strongly discouraged because it carries too much risk!
A broken drain can occasionally be the cause of stagnation. There could be a blockage in the impeller, a broken pump, a clogged garbage filter, or an internal pipe. In case you are unable to ascertain the type of malfunction on your own, you ought to get in touch with the service center.
It can be annoying to deal with a Candy washing machine that won’t open, but knowing the typical reasons why and how to fix them will help you get back on track. Frequently, it’s just a straightforward problem, like the door lock mechanism sticking, or it might have something to do with the machine still having water inside.
Try some simple troubleshooting techniques first before contacting a technician. Make sure the water has drained and the washing cycle is finished. Try resetting the machine or waiting for a few minutes if it’s still locked. Another easy fix is to see if there are any drain blockages.
Should these methods fail, there may be a more complicated problem, such as a malfunctioning control board or door lock. In these situations, it might be best to get expert help in order to prevent further harm to the machine.
With a little effort and these steps, you can usually fix the issue and get your Candy washing machine back up and running in time for the next load of laundry.
