Candy washing machine does not spin or drain water

It can be quite annoying when your Candy washing machine stops spinning or is unable to empty the water. These problems can leave your laundry drenched in water in addition to being inconvenient. Finding a solution requires first understanding why this occurs.

There are a number of typical causes for these issues. Possible causes include a kinked drain hose, a blocked drain pump, or a broken motor. Any of these problems could be keeping your washing machine from operating properly.

Fortunately, a lot of these issues can be resolved with some simple troubleshooting. You can frequently restore your Candy washing machine to full working order without calling a technician by inspecting a few essential parts.

Why the equipment has failed?

A "symptom" like "hanging" with a full water tank and refusing to empty the liquid might point to nearly any component failure if the washing machine is older. To determine the root of the issue, you will need to examine each component and unit separately. If the machine has only been operating for two or three years, it is advisable to concentrate on the common "diseases" that affect Candy equipment. You should first inspect the washing machine’s trash filter.

The most common cause of the washing machine’s inability to empty the tank of water is a clogged drainage system.

Examining the "trash can" is the simplest approach. Maybe something foreign got in there during the next wash, like a kid’s sock or handkerchief. The filter may get clogged with hair, lint, threads, and debris if it hasn’t been cleaned in a while.

Water won’t drain if there is a clogged trash filter or a crumpled handkerchief or sock lodged in the pipe. It follows that the machine’s inability to begin spinning makes sense.

You will need to use your hands to remove the water from the tank in any case. First things first. Set up a low, spacious basin to catch the liquid first. Place a container beneath the machine’s body after carefully tilting it back. Second, use dry rags to cover the area surrounding the machine.

Next, remove the filter plug by unscrewing it. Remove it gradually—quarters at a time, halfway, and lastly, all the way. Fill a basin with all of the soapy water. Next, examine the drain hole and the filter element. If you discover a piece of trash or a "lost" sock, you can presume that the breakdown’s root cause has been found. You will need to examine other parts of the washing machine if there isn’t a blockage here.

The following components of the Candy washing machine require inspection:

• drive belt;
• drain pump;
• tachogenerator;
• electric motor;
• motor brushes;
• control module.

The automatic machine won’t be able to drain the water and turn on if one of these components breaks down. As you proceed from simple to complex, you should start checking.

Pay special attention to the belt

There are two flaws in cheap Candy models: the drivetrain and the engine. These parts are not very well made, either in terms of design or quality. Based on statistical data, approximately 1 in 14 washing machines experience issues related to the tachometer, drive belt, or engine within the first year of operation.

The machine can stop with a full water tank and not start spinning precisely because these components have failed. Since the drive belt is the easiest to reach, it is preferable to begin diagnostics there. The following will be the sequence of events:

• de-energize the washing machine, close the inlet valve, disconnect the drain and inlet hoses;
• place the washing machine so that you have free access to all sides of the case;
• unscrew the bolts securing the back wall, remove the panel;
• inspect the internal elements of the machine.

The large and small pulleys, the belt that is stretched between them, the tank, the electric motor, the heating element, and the drain pipe are all visible after removing the back panel.

Initially, focus on the drive belt. Maybe it’s lying below, having completely fallen off the "wheel." At that point, it will be evident why the machine has stopped operating right away.

Turn the big pulley first to the right, then to the left, if the belt is tight. There should be enough elastic tension and a specific force applied to the "wheel" in order for it to rotate. It needs to be replaced if it shifts or bends.

The motor cannot spin the drum at the necessary speed if the drive belt is not properly tensioned. The washing machine is not able to rotate. The machine "freezes" in the middle of the cycle as a result of a system error.

Some artisans on the forums advise against replacing the belt in favor of saving money by tightening the engine mount, which will cause the pulley to move a few millimeters. As a result, the necessary level of elastic tension is reached. But this fix only works for a few months before the issue reappears.

Take a closer look at the pump

You should then examine the drain pump. After a few years of use, the Candy washing machine pump may very well break down due to its lack of dependability. Apart from the part’s "burnout," debris lodged within the element or wound around the impeller is the reason for the failure.

A washing machine installed far from the sewage will cause the pump to break down sooner. Only when the drain hose is three meters or less in length will the part’s load be deemed acceptable. It is expected that after a few years of use, the pump will break down if the "sleeve" extends for 4-6 meters. As such, give this point extra attention when connecting the equipment.

To examine the pump:

• de-energize the machine;
• turn off the water supply tap;
• remove the debris filter (according to the rules described above);
• look into the resulting hole. Ideally, there should be nothing there except the impeller. If there are foreign objects or lumps of debris, take them out;
• remove the powder receptacle from the housing;
• cover the floor with a blanket and carefully lay the washing machine on its right side;
• remove the tray, if any;
• take a photo of the wiring diagram to the drain pump;
• disconnect the wiring;
• loosen the clamps holding the drain pipe and hose on the element housing;
• pull the pipes off the pump;
• remove the pump from the machine;
• clean the impeller from debris and wound hair;
• pry up the special latches to open the housing of the part;
• inspect the integrity of the mechanism and rubber gaskets, clean out the accumulated dirt.

The machine might function again after cleaning if the drain pump was "clogged." As a result, reassemble the component, replace it, and connect the disconnected wires and removed hoses.

Once the pump is clear of debris, you must inspect the electrical component. You’ll need a multimeter for this. The tester’s probes are placed on the pump contacts after it is set to the voltage measurement mode. In the event that the device screen displays zero or one, the motor has "burned out," necessitating a replacement.

Some common problems that could be causing your Candy washing machine to stop spinning or not draining water include clogged filters, broken pumps, and issues with the drain hose. By locating and fixing these issues, you can save time and money on repairs by restoring your washing machine’s functionality and halting additional damage.

Testing the motor

It will be necessary to examine the motor, tachogenerator, and brushes from the bottom. Additionally, since the pump was previously inspected, the washing machine is correctly positioned on its side, with the drain pump and pipe disconnected. As a result, the next step in the diagnostic process will involve removing the element, unscrewing the bolts holding the motor in place, and disconnecting the wiring from it.

Press on the motor, slide it back, pull it down a little, and then pull it in your direction to remove it with ease.

Locate the Hall sensor on it once the motor has been removed. It appears to be a ring. Take the component apart and use a multimeter to test it. Take out the electric brushes and give them a check if everything with the tachogenerator is working properly. Replace a pair of the graphite rods if they are obviously worn out.

If the engine doesn’t need new brushes, use a multimeter to measure the resistance in the stator and rotor windings. Once the problem has been located, you will need to determine whether it is better to purchase a new machine or replace the knot.

It can be annoying if your Candy washing machine is not draining or spinning, but there are easy fixes you can try. As these are frequent sources of drainage issues, it’s a good idea to start by looking for obstructions in the drain hose and filter.

Additionally, it’s critical to check that the machine is not overloaded because this could hinder proper spinning. Redistributing the weight or taking some things out of the machine can make it work properly once more.

Should these measures prove ineffective, there may be a problem with the control board, motor, or pump. To identify and fix the issue in such circumstances, a professional technician’s advice may be required. These problems can be avoided in the future with routine maintenance and attention to your machine’s requirements.

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